{"id":4327,"date":"2020-03-14T11:18:04","date_gmt":"2020-03-14T11:18:04","guid":{"rendered":"https:\/\/www.masella.com\/blog\/?p=4327"},"modified":"2022-06-01T06:31:30","modified_gmt":"2022-06-01T06:31:30","slug":"faqs-fin-temporada-covid-19","status":"publish","type":"post","link":"https:\/\/www.masella.com\/blog\/es\/faqs-fin-temporada-covid-19\/","title":{"rendered":"FAQS FIN TEMPORADA COVID-19"},"content":{"rendered":"

PREGUNTAS Y RESPUESTAS DE MASELLA RELATIVAS AL CORONAVIRUS<\/em><\/strong><\/p>\n

\u00bfEst\u00e1 abierta la estaci\u00f3n de esqu\u00ed de Masella?<\/em><\/strong><\/p>\n

El viernes, d\u00eda 13 de marzo, la estaci\u00f3n ha finalizado la temporada 2019-20 como medida preventiva de la emergencia sanitaria derivada del coronavirus. Esta decisi\u00f3n se ha tomado en base a la resoluci\u00f3n 720\/2020, de 13 de marzo, del Departament de Salut de la Generalitat de Catalunya, en la que obliga, por imperativo legal, el cierre de las estaciones de esqu\u00ed catalanas. Es prioridad de Masella velar por la salud del esquiadores, los trabajadores y los vecinos de la comarca de la Cerdanya.<\/p>\n

\u00bfQu\u00e9 pasa si tengo un forfait de varios d\u00edas consecutivos?<\/em><\/strong><\/p>\n

Si tienes un forfait de varios d\u00edas consecutivos, m\u00e1s all\u00e1 del 13 de marzo de 2020, contacta con el e.mail: masella@masella.com \u00a0y se te har\u00e1 la devoluci\u00f3n correspondiente a los d\u00edas no consumidos del forfait. No se hace la devoluci\u00f3n del seguro del forfait, pero si la totalidad del forfait comprado.<\/p>\n

\u00bfQu\u00e9 pasa si tengo convalidaciones de forfaits de libre elecci\u00f3n o forfaits comprados por internet en la modalidad \u00abRegala nieve\u00bb?<\/em><\/strong><\/p>\n

Si tienes convalidaciones de forfaits de libre elecci\u00f3n comprados esta temporada los podr\u00e1s utilizar la temporada 2020-21 sin coste a\u00f1adido. Del mismo modo, si tienes forfaits comprados en la modalidad de \u00abRegala nieve\u00bb, ser\u00e1n v\u00e1lidos para la temporada pr\u00f3xima.<\/p>\n

\u00bfQu\u00e9 pasa si tengo invitaciones para esquiar gratuitamente en Masella?<\/em><\/strong><\/p>\n

Si eres titular de abono de temporada de otras estaciones, y tienes invitaciones para esquiar gratuitamente en Masella no consumidas, no ser\u00e1n v\u00e1lidas para la pr\u00f3xima temporada.<\/p>\n

Si he reservado mi esquiada a trav\u00e9s de una agencia, \u00bfcomo lo tengo que reclamar?<\/em><\/strong><\/p>\n

Si has reservado tu esquiada a trav\u00e9s de una agencia de viajes contacta con ellos para proceder a la cancelaci\u00f3n.<\/p>\n

\u00bfPuedo pedir la devoluci\u00f3n o alguna compensaci\u00f3n por el abono de temporada?<\/em><\/strong><\/p>\n

Todos los abonos de temporada, en cualquier modalidad, se consideran amortizados, salvo el abono de primavera. Los titulares con abono de primavera de Masella se les guarda el importe abonado a cuenta de cualquier abono para la temporada 2020-21.<\/p>\n

\u00bfC\u00f3mo puedo recuperar mi material del guardaesqu\u00eds, recoger material del taller de esqu\u00eds o hacer devoluci\u00f3n de material de esqu\u00ed?<\/em><\/strong><\/p>\n

El material de los esqu\u00eds y del taller de esqu\u00eds se podr\u00e1 recoger en los guardaesqu\u00edes cualquier d\u00eda a partir de que la situaci\u00f3n se normalice. Cualquier duda relativa a los armarios guardaesqu\u00eds contacte al e.mail: grups@masella.com<\/p>\n

\u00bfQu\u00e9 hago si tengo otros dudas?<\/em><\/strong><\/p>\n

Puede contactar con atenci\u00f3n al p\u00fablico de Masella s\u00f3lo v\u00eda e.mail: masella@masella.com. Las Oficinas de Atenci\u00f3n al Esquiador, el Alquiler, el Taller y los Giardaesqu\u00eds, de manera preventiva, est\u00e1n cerradas al p\u00fablico hasta que la situaci\u00f3n se normalice.<\/p>\n

 <\/p>\n

En Masella, a 15 de marzo de 2020<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

PREGUNTAS Y RESPUESTAS DE MASELLA RELATIVAS AL CORONAVIRUS \u00bfEst\u00e1 abierta la estaci\u00f3n de esqu\u00ed de Masella? El viernes, d\u00eda 13<\/p>\n","protected":false},"author":4,"featured_media":4328,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[],"yoast_head":"\nFAQS FIN TEMPORADA COVID-19 - blog oficial de masella<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.masella.com\/blog\/es\/faqs-fin-temporada-covid-19\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQS FIN TEMPORADA COVID-19 - blog oficial de masella\" \/>\n<meta property=\"og:description\" content=\"PREGUNTAS Y RESPUESTAS DE MASELLA RELATIVAS AL CORONAVIRUS \u00bfEst\u00e1 abierta la estaci\u00f3n de esqu\u00ed de Masella? 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